Ras Al Khaimah Government HR Department Wins SAP Award for Its Use of AI

The department received the HCM AI Use Case Maximiser Award in SAP's SuccessFactors AI & Joule Adoption Awards for Europe, the Middle East and Africa in 2026. The award recognised work on Mawaridna, the government's HR platform, where the department has turned on 13 AI use cases across six modules of SAP SuccessFactors.

The department published the results it attributes to the tools. The time needed to set employees' job objectives fell by about 15 days. Alignment between individual goals and the government's strategic goals reached 80%. Preparing performance evaluations took 40% less time, and requests to the HR department for compensation data fell by 60%.

Many Gulf governments are buying AI tools, and the gains they publish are often vague. These figures are more specific, though they come from the department itself and have not been independently verified. Most of the gains come from routine HR work that takes up managers' time, such as setting objectives, writing reviews and answering pay questions, rather than from automated decisions about staff.

The department has also used AI translation to offer its digital services in both Arabic and English.

Sara Ahmed Abdullah Al Zaabi, the department's director general, said the award reflected a deliberate and practical approach to new technology that goes beyond digitising existing procedures. She said the value of the tools lies in measurable gains in efficiency and in the quality of decisions and services, not in using AI for its own sake.

The department did not say whether it plans to add more AI use cases to Mawaridna, or whether other Ras Al Khaimah government entities will adopt the same tools.