Abu Dhabi Says TAMM's AI Assistant Now Handles 96% of Requests Without Human Help

The figures came out during a visit by Sheikh Hazza bin Zayed Al Nahyan, the Ruler's Representative in Al Ain Region, to the TAMM Factory. The factory is part of the Department of Government Enablement (DGE), and staff from government entities and partners work there together to build services. He was received by Ahmed Tamim Hisham Al Kuttab, chairman of DGE, and Dr Mohamed Abdulhameed Al Askar, director-general of TAMM.

The data show how much of Abu Dhabi's day-to-day public administration already goes through automated systems as the emirate pursues its goal of an AI-native government. According to the media office, TAMM offers more than 1,200 public and private services from more than 49 partners. It has 4.9 million users, reports a satisfaction rate of 94.5 per cent and processes more than 18 million transactions a year.

The government also cited TAMM AutoGov, which it calls the world's first AI public servant. It said AutoGov saves users more than AED17 million a year in late fees and fines by carrying out services proactively before deadlines lapse, and that the platform as a whole saves 5.6 million government working hours a year.

Sheikh Hazza called for more proactive services and wider use of AI to make services accessible across all regions of the emirate, according to the statement.

Al Kuttab said TAMM now draws governments from around the world to study it. "We continue to work with all Abu Dhabi Government entities as partners in this journey, and we look forward to cementing Abu Dhabi's position as it strives to become the world's first AI-native government," he said.

The visit follows DGE's disclosure this week that OpenAI tools running on servers inside the UAE had cut some government case reviews from days to minutes in a food-import pilot. The department plans to move building permits, business licences and inspections onto the same system next.