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Meta Says Some of Its AI Glasses Can Get Too Warm When Moisture Gets Inside

A software update makes affected Meta-branded frames shut down to cool off, and Meta will replace glasses that do; the Ray-Ban and Oakley models are not affected.

By Nakoda News Desk

·2 min read

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Meta is rolling out software version 130 to its AI glasses to fix a moisture-related overheating issue on some Meta-branded frames.
Meta is rolling out software version 130 to its AI glasses to fix a moisture-related overheating issue on some Meta-branded frames.Photo: Engadget

Meta is pushing a software update to its own-brand AI glasses after finding that some pairs can get "too warm" when moisture or sweat gets inside. The company is also offering free replacements to owners whose glasses are affected.

The issue covers Meta-branded frames, including the Adventurer, Fury, Starfire, Nova and Capri models, Engadget reported. Meta said glasses it makes with Ray-Ban and Oakley are not affected. The company called it a rare problem affecting a small number of devices and did not say how many units are involved.

"We've implemented a software update to fix a rare issue that caused a small number of Meta Glasses to get too warm when moisture entered the device," a Meta spokesperson said in a statement. "It works similarly to a phone shutting off automatically when it needs to cool down. If people experience this, they can contact Meta Customer Service for a replacement."

The problem matters because glasses are worn against the face, often outdoors and during exercise. Meta says all of its AI glasses carry an IPX4 water-resistance rating, which it describes as safe in light rain. In an email to users, which 9to5Google reported, Meta said the fault can be triggered by "excessive moisture or sweat" entering the frames. That suggests some of the devices are less resistant to water in everyday use than the rating implies.

The fix is in software version 130. Glasses that shut down unexpectedly will show a push notification directing the owner to Meta's customer support. Meta is urging everyone with a pair of Meta Glasses to install the update, available in the Meta AI app under Settings, Glasses and Updates.

The warning comes as Meta widens the reach of its wearables. In the UAE, the telecoms operator e& began selling Meta's AI glasses this week, describing it as a first for a telecoms company in the region. Meta has also been adding features such as its Muse AI agent across its devices.

The version 130 update is still rolling out and may take a day or so to reach all users, according to Engadget.

Sources

  • Engadget · Meta warns some of its AI glasses may get 'too warm' if they get wet

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