Dubai Police Cuts Admin Procedures 40% to 1,670, Adds Agentic AI to Smart Stations

The force cut its organisational performance indicators by 22 per cent, from 2,777 to 2,164. Organisational structures recorded a 25 per cent improvement between July 2024 and 2026, the report said, without explaining how that figure was measured.

Dubai Police added agentic AI to its Smart Police Stations in 2026. The first of these stations opened in City Walk in 2017 and offers police services around the clock without direct human intervention. The force said the new technology was meant to improve service delivery, response times and operational efficiency. The report did not say which services the AI handles, how much human review it gets, or whether response times have changed.

AI is also being used inside the organisation. The General Department of Excellence and Pioneering showed how it uses AI to analyse performance indicators, prepare reports and recommendations, evaluate administrative procedures and forecast performance. The department plans more digital platforms, including a global benchmarking platform, a policies platform and a platform for councils, committees and working groups.

The inspection reported a 99.9 per cent daytime and a 99.1 per cent night-time safety perception rating in public places. The report did not describe the survey behind those figures. Other projects reviewed included the Oyoon project, the eCrime platform, the Drone Box project, the Ghiath Smart Patrol and the Anti-Fraud Centre.

Al Marri also reviewed the department's strategy for 2026 to 2033. It focuses on flexible strategic planning, institutional excellence, specialist talent development and continuous learning through international partnerships.